Thank you for using our international logistics transportation business and commodity purchasing agency service. This agreement is intended to clear platform http://www.dapengjiyun.com (hereinafter referred to as the "platform", "our") .consumers and refund policy and the relevant rights and interests, ensure that the two sides in the fairness and transparency in the process of trading. When users purchase goods.services, please read the content of this agreement carefully and agree to abide by the platform's refund policy. To safeguard your rights and interests, please read the following policies carefully. If you have any questions, please contact customer service.

I. Refund Rules for International Logistics Transportation

1. Refund of shipping fee

Refundable situations:

In case of operational errors of our company, such as incorrect sorting of pipelines.failure to deliver goods as agreed, all freight charges will be refunded.

Pipeline change: If the original logistics pipeline (such as air freight) is unavailable and you do not accept the alternative solution, you can apply for a refund of the shipping fee.

(2) Non-refund situation:

The customer provides incorrect information on their own (such as address, weight,.declared value not matching the actual situation).

The goods are returned.destroyed due to the policies of the destination country (such as prohibited items).

Force majeure delay: such as the cancellation of transportation due to customs detention, natural disasters, etc.

2. Compensation for lost.damaged goods

Compensation standard:

Insured: Full compensation based on the declared value of the goods (purchase vouchers are required).

Uninsured: The maximum compensation is three times the shipping cost.the actual loss (whichever is lower).

The compensation standards shall be subject to different logistics routes.

(2) Claim process:

If any abnormality is found upon signature: Photos must be taken on the spot and the carrier should issue a damage certificate, which should be submitted to our company within 48 hours.

Lost during logistics: Please provide the waybill number and logistics tracking record issued by our company.

Ii. Refund Rules for Purchasing Agency Services

1. Order cancellation and refund

Full refund scenario:

The customer has placed an order, but our company has not yet entered the procurement process.

The goods have been purchased, but the supplier has not dispatched them.

The supplier has dispatched the goods, but the package has not been signed f.subject to the in-transit status shown in the logistics trajectory).

The supplier is out of stock/the product has been taken off the shelves and there are no substitutes.

(2) Partial refund scenarios:

The supplier has dispatched the goods and our company has received them (based on the signed receipt status shown in the logistics trajectory) : Purchase agency fee.

2. Handling of product issues

(1) Wrongly sent/missed sent:

Our company will assist with unpacking and inspection. After verification, we will either reissue.refund the goods.

(2) Quality issues:

Our company will assist in opening the box and inspecting the goods. If any quality issues are found, the goods can be returned and refunded (the customer needs to bear the domestic return shipping cost themselves).

(3) Situations .refunds are not applicable:

The goods specified by the customer for purchase have no quality issues (such as inappropriate size.color differences).

Customized products (such as engraved ones).

The goods are already on their way out of the country.

Iii. Refund Process and Time Limit

1. Application steps

Submit an application: Log in to your website account to contact customer service. It must include:

Order number, problem description

Evidence files (logistics proof, product photos, communication records, etc.)

Review period: 5 to 7 working days (may be extended for complex cases).

Refund method: Return to the original payment path,.negotiate other methods (such as account balance, deduction from the next order).

2. Time of arrival

Alipay/wechat: 3-5 working days

International credit card /PayPal: 7-14 working days (subject to bank processing time)

Iv. Special Clauses and Precautions

1. Exchange rate and fee fluctuations

The price of the goods purchased on behalf of others is subject to the exchange rate at the time of actual payment. The refund amount may vary slightly due to exchange rate fluctuations.

The logistics freight is calculated based on the quoted price at the time of placing the order. If additional charges (such as customs duties) are incurred during transportation, the customer needs to pay them separately.

2. Disclaimer

We do not bear the demurrage fees, destruction fees, etc. caused by the customer's failure to clear customs in time.

The warranty of the purchased goods on behalf of others must be provided through the original purchase channel. Our company can assist in communication but does not assume any responsibility.

3. Dispute resolution

If there are any objections to the refund result, new evidence can be provided to apply for a review,.the issue can be resolved through a third-party arbitration institution.

4. The agreement comes into effect

This agreement shall come into effect immediately upon the user's transaction on the e-commerce platform and shall apply to all transactions made by the user on the platform.

V. Other Clauses

1.When consumers apply for a refund, they should ensure that the information provided is true and valid and bear the corresponding legal responsibilities.

2. The platform reserves the right to interpret and revise this agreement. Any modified agreement will be posted on the platform and take effect immediately.